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Mr Frame
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Mr Frame
Mr. Frame says...

"My prices include shipping and VAT"

Frequently Asked Questions
1. Why should I buy my spectacles from Mr Frame UK?
Several very good reasons - we offer this seasons frames at greatly reduced prices, usually up to 70% off the High Street. Our lens fulfilment service supervised by our in-house optician provides quality lens fulfilment again at a fraction off the cost you would incur on the High Street. All frames dispatched are brand new - unlike many a High Street shop where frames have been tried on by numerous people.
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2. Can I order by phone or pay by cheque?
Payment by phone or by cheque is both welcome. All cheques need to clear before goods are dispatched. To make a payment by phone call our order hotline on 0870 836 8710 lines are open between 9am and 5.30pm Monday to Friday.
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3. How long is my prescription valid for?
A prescription is valid for two years - we can not accept any prescription older than two years as this is UK Law.
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4. Can I place an order if I live outside the UK?
YES. And not only do we serve the world but we ship to the world free of charge.
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5. Where can I get a copy of my prescription?
Your optician is supposed to provide you with your prescription after each sight test (In accordance with the1989 Optician's Act). A copy can be requested if you do not have one to hand.
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6. What is your returns policy?
We will of course offer a full refund or replacement if either frame or lenses are faulty. Please note that we reserve the right not to offer exchanges or refunds in cases where, on receipt of the order, the customer decides that they don't like the frame they have chosen. If you are unsure of which frame to choose, please make use of our frames for trial service or contact us for assistance. Should you purchase a frame only (without having prescription lenses fitted), we will offer a full refund if the product is returned in saleable condition within seven days of receipt.
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7. Do you accept eye care vouchers or NHS vouchers?
Yes we accept them both - please call customer services for further instructions.
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8. Where do I enter my prescription details?
Fax prescription to 0870 836 8711, upload to website, or send in by post to:

Optics Lab
Mr Frame UK Ltd
57 Cardigan Lane
Leeds
LS4 2LE

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9. What if I need special prescription lenses not listed?
We can fulfil all prescriptions - simply give us a call and we can quote on any prescription.
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10. How much does Mr Frame charge for shipping?
All shipping UK and International is free of charge.
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11. Do you have a qualified optician in-house for advice?
We have an on site qualified dispensing optician with 15 years experience who is always happy to help.
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12. How can I try before I buy?
Purchase frames without lens! Should you not like how they look simply return within 7 days for a full refund.
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13. What if I have any other questions?
Call customer services on 0870 836 8710 who are waiting for you and happy to help.
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14. How soon will I receive my order?
Within 5 working days of us receiving your prescription.
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15. Do you offer sunglasses?
Our sister website www.dogsb.com offers the largest range of Sunglasses on the web at the lowest prices ever seen!
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16. How do I become an affiliate?
Contact Jamie Mason on 0870 836 8710
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17. Please explain my prescription?
Your prescription contains various information to ensure you get the best vision possible out of your spectacles. Don't worry if your prescription doesn't contain all of the following values, not everyone has an astigmatism for instance.

The sphere specifies the strength of lens required to correct your focus - a plus sphere to correct long-sightedness (hyperopia - difficulty focusing on close objects) and a minus to correct short sightedness (myopia - difficulty focusing on distant objects.) The cyl and axis compensate for astigmatism.

So what's astigmatism? Astigmatism is where the eye is shaped slightly like a rugby ball not a perfect sphere like a football. This just means the eye has difficulty focusing at certain angles.

The Add, short for Reading Addition, is the additional correction required for reading, this can be used to make either reading glasses or bi/vari-focal glasses.

A Prism is to try and correct a lazy eye and indicates a more delicate condition. If your prescription contains a prism we recommend you have your frames glazed at your opticians because accurate measurements will need to be taken when you're wearing the frames. We are happy to sell you the frames unglazed of course.

The PD, or Pupilliary Distance, is the distance in millimeters between the center of your pupils. This isn't a major factor at lower prescriptions (roughly - spheres and cyl's less than two) unless you have exceptional features. For higher prescriptions it is recommended because it enables us to make your spectacles as effective as possible. You will sometimes see two values, one PD at distance and one PD for near vision (reading.) If you do just put the details in the notes section of your prescription.
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18. Are all your goods Authentic?
Yes, we buy direct from many of the licences in Italy. We can provide you with paperwork to prove authenticity.
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19. Why are your products so much cheaper than the high street?
Mr Frame receives tremendous discounts due to its bulk buying, we pass this saving onto to you.
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20. Do your sunglasses / frames come with a case?
Yes, they all come with cases.
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21. How quick is delivery?
We pride ourselves on our next working day delivery service, on orders placed before 4pm.
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22. Can you provide a tracking number for my delivery so I can track it via the internet?
Yes, we can provide you with your individual tracking number for your parcel.
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23. Do you ship worldwide?
Yes we offer a free worldwide shipping. Again you can track your parcel via the internet.
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24. What if my glasses don't suit me?
No problems as long as you return them within 7 days and they are in perfect and complete condition we can exchange them or offer you a refund.
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25. With your designer frames, do you offer a lens fitting service?
Yes, we have an in-house qualified lab technician who can fit your frames with your prescription well below the high street price. Please contact us for the costing you will be amazed of the savings we offer!!!
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26. Can I get discount for volume purchases?
Yes, please register as a wholesale user to qualify for wholesale prices.
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27. Can I come to your showroom?
Our showroom is based in Leeds,U.K. We are open from 10am - 5pm Monday to Friday. Please contact us for an appointment.
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28. I can't get to your showroom, do you have any sales reps who can visit me?
Our representatives cover most of Europe. Please contact us regarding to arrange an appointment.
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29. Do you get new stock regularly?
We generally receive deliveries twice a week of new and popular lines.
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Did you not find your question or answer? Please don't hesitate to contact us with any of your questions and we'll do our best to fulfill them.
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Terms & Conditions
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Returns / Refunds Policy - UK & International

1. MrFrame.com customers have the right to return all glasses purchased from MrFrame.com to the company within 7 working days from the date the order was received by the customer, and receive a full refund or be offered an exchange of glasses. This includes returns due to any manufacturers faults, or unsuitability of the glasses.

2. Damage which becomes evident after 7 working days is not the responsibility of MrFrame.com , and the company is not eligible for any claims made after the 7 working days have passed. Wear and tear, or mistreatment of the item by the customer is not the responsibility of MrFrame.com and no refund or exchange can be made after the 7 working days have passed.

3. Returns to MrFrame.com should be sent back to the company complete with any tags and labels within 7 days of the customer receiving the items. Once we have received the goods are received, unless we have been notified of a fault with the product, will be checked for damage. Once we are satisfied the goods are in their original condition, customers will be given a full refund.

4. Please contact our Customer Help Line on 0870 836 8710 or email us at help@mrframe.com if you wish to return an item.

5. No glasses can be refunded or swopped once a prescribed lens has been fitted.

6. We will credit your account once the Product(s) has been received by us and has been checked to ensure that the returns policy has been correctly adhered to. As soon as this has been completed we will refund the full amount paid. Please note, on items which were paid to by credit card, we can only make refunds to the card that was used to place the original order, unless this has expired.

7. In terms of international customers, MrFrame.com recognises that it can take longer for items to be returned to us, due to postage. Internatational customers also have the right to request a return / refund within 7 days of receiving the item. When posting the item back to us, it is the International Customer's responsibility to collect dated proof of postage as confirmation that the 7 day period has not passed.

8. When items are returned, it is the responsibility of the customer to ensure they have proof of postage and send the item by a trackable method, such as by Royal Mail Recorded Delivery. If this is not adhered to, and the items are not received back by MrFrame.com , MrFrame.com is not responsible for items lost during transit.

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